Internet Integration: Making It Happen
Program Chair: Mitchell Levy, President & CEO, ECnow.com

Monday, November 12, 10:15 - 11:30am
Marketing and Branding in Today's Turbulent Economy

Marty Gruhn is Vice President and Service Director for Summit Strategies. She has an extensive background in developing high-technology business, marketing and distribution strategies. With more than 25 years of industry experience, Marty is highly respected for her thorough understanding of Internet trends, and the way the Internet links to company business models. Her focus on the disruptive technologies and discontinuous changes of the computing industry lead to perceptive analyses that help corporate leaders strategically position themselves in the shifting competitive landscape.

Kim Bayne is Author/Independent Journalist, wolfBayne Communications.

Edward Moed is a Managing Partner, Peppercom.

Jared Spool is Founding Principal, User Interface Engineering.

Monday, November 12, 1:15-2:30pm
Customer Service for Your Company: Technology or Humans?

Nat Natraj is CEO, eFORCE, Inc.

Carter Lusher is Co-Founder and Chief Research Officer, SagaCircle.

G.M. O'Connell is Chairman, Modem Media.

Steve Powell is General Manager, Interactive eBusiness, Eastman Kodak Company.

Tuesday, November 13, 10:15 - 11:30am
Legal Survival Guide

Mark Grossman is Attorney at Law, Author, Becker and Poliakoff,P.A.

Peter Cassat is a Partner, Dow, Lohnes & Albertson.

Lawrence D. Dietz is Director of Market Intelligence, Symantec Corporation.

Tuesday, November 13, 1:15 - 2:30pm
E-Globalizing Your Business for the Second or Third Time

Michael Drapkin is Founder/CEO of Drapkin Technology, which provides senior-level business and technology management consulting services to Fortune 1000 companies and new economy firms. Mr. Drapkin is an expert at delivering cost-effective business solutions, and specializes in new-media deal-making and crisis management/ turnarounds. He is also chair of E-Commerce Management for Columbia University's Executive IT Management Program and is Visiting Lecturer in E-Commerce Strategy at University of Chicago's Graham School.

Steve Adams is President and CEO, Uniscape.

Donald A. DePaima is Vice President, Corporate Strategy, Idiom, Inc.

Clayton Hubner is Executive Vice President Infrastructure, Razorfish.

Tuesday, November 13, 2:45 -4:00pm
Delivering Products to Your Customers

Alan Amling is Director of E-Commerce, UPS, Responsible for the marketing activities of electronic commerce solutions, Alan Amling is defining UPS' electronic commerce vision, as well as delivering solutions through the formation of strategic alliances with Internet commerce leaders and the development of new technologies. Since joining UPS in 1987, Mr. Amling has held numerous positions with the company, including the Electronic Commerce team, Strategic Planning group, and UPS Airlines.

John Jansen is Vice President, Materials and Logistics, MicronPC.

Dan Kennedy is Founder and Chairman, Vcommerce Corporation.

Jason Hickey is Vice President, WW Supply and Logistics Management, IBM.

Wednesday, November 14, 10:15 -11:30am
Partner Acquisition and Management

James Joaquin is President, Ofoto, Inc.

Parag Patel is Vice President of International Marketing, Bowstreet.

Carl Schachter is Vice President, Business Development, Salesforce.com.

Wednesday, November 14, 1:15 - 2:30pm
Applying Technology for Collaborative Commerce

Steve Rabin is Chief Technology Officer, eB2B Commerce.

Michael Ker is President and Chief Executive Officer, webplan Corporation.

Ed McVaney is Chief Executive Officer, J.D.Edwards.

Wednesday, November 14, 2:45 - 4:00pm
Today's Hottest Applications and Technologies

James Biorge is Chairman and Chief Executive Officer, First e Tech.

Kevin Williamson is General Manager, Midwest Region, Tallan.

Business Transformation
Program Chair: Mitchell Levy, President & CEO, ECnow.com

Monday, November 12, 10:15 - 11:30am
Strategic (E-)Business Transformation

Hollis Bischoff is a recognized authority on business transformation, strategic planning, electronic business strategies, IT/organization alignment, new B2B models, and commerce (supply and service) chain optimization. A frequent author and speaker at industry conferences worldwide and a sought-after commentator on critical "transformation" issues facing Global 2000 organizations, Ms. Bischoff is also on the faculty of San Jose State University's E-Commerce Management Program.

Monica Luechtefeld is At Office Depot. Monica Luechtefeld's responsibilities include identifying and facilitating the development of customer-driven technologies, including the Internet and other e-commerce products. Ms. Luechtefeld is currently president of the Open Buying on the Internet (OBI) Consortium, which is a non-profit organization, dedicated to developing open standards for business-to-business Internet Commerce.

Jim Naton is CIO, Hanes Printables.

Marguerite Raaen is Vice President of E-Enablement, Cable and Wireless.

Monday, November 12, 10:15 - 11:30am
Are Standards the Way to the Future?

Mary Schoonmaker is , Vice President of Marketing and Business Development, RosettaNet.

Brian O'Higgins is CTO & Founder, Entrust, Inc.

Monday, November 12, 1:15 - 2:30pm
The Story of Process: Business Models for the 21st Century

Mitchell Levy, is President and CEO of ECnow.com, a training business service provider helping companies transition its employees, partners and customers to the Internet age through off-the-shelf and customized on-line and on-ground training. He is the author of E-Volve-or-Die.com, Executive Producer of ECMgt.com, an on-line E-Commerce Management (ECM) e-zine, Chair of comdex.biz at Comdex Fall and Chicago, the Founder and Program Consultant of the premier San Jose State E-Commerce Management Certificate Program, and the Chairman of the ECM Institute. Mr. Levy was at Sun Microsystems for 9 years, the last 4 of which he managed the e-commerce component of Sun's $3.5 billion supply chain. He is a popular speaker, lecturing on ECM issues throughout the U.S. and around the world. 

Monday, November 12, 2:45-4:00
The Future of (E-)Business PowerPanel

Mitchell Levy, is President and CEO of ECnow.com, a training business service provider helping companies transition its employees, partners and customers to the Internet age through off-the-shelf and customized on-line and on-ground training. He is the author of E-Volve-or-Die.com, Executive Producer of ECMgt.com, an on-line E-Commerce Management (ECM) e-zine, Chair of comdex.biz at Comdex Fall and Chicago, the Founder and Program Consultant of the premier San Jose State E-Commerce Management Certificate Program, and the Chairman of the ECM Institute. Mr. Levy was at Sun Microsystems for 9 years, the last 4 of which he managed the e-commerce component of Sun's $3.5 billion supply chain. He is a popular speaker, lecturing on ECM issues throughout the U.S. and around the world. 

Mark Resch is Chief Executive Officer, CommerceNet.

Robert W. Shaw is Chairman and Chief Executive Officer, Silicon Valley Internet Capital LLC.

Hanoch McCarty, Ed.D is President, Bestspeaker.com.

Mark Breier is rGeneral Partner, Fast Angels Ventures.

Tuesday, November 13, 10:15 &endash;11:30am
Future Panel: Top 2002 (E-)Business Trends

Mitchell Levy, is President and CEO of ECnow.com, a training business service provider helping companies transition its employees, partners and customers to the Internet age through off-the-shelf and customized on-line and on-ground training. He is the author of E-Volve-or-Die.com, Executive Producer of ECMgt.com, an on-line E-Commerce Management (ECM) e-zine, Chair of comdex.biz at Comdex Fall and Chicago, the Founder and Program Consultant of the premier San Jose State E-Commerce Management Certificate Program, and the Chairman of the ECM Institute. Mr. Levy was at Sun Microsystems for 9 years, the last 4 of which he managed the e-commerce component of Sun's $3.5 billion supply chain. He is a popular speaker, lecturing on ECM issues throughout the U.S. and around the world. 

Kent Godfrey is Chairman and CEO, Frictionless Commerce.

Harry Wolhandler is Vice President or Research, ActivMedia Research LLC.

Dr. Songnian Zhou is Founder and CEO, Platform Computing.

Tuesday, November 13, 1:15 - 2:30pm
Lessons Learned From B2B-Focused Companies

Marguerite Raaen is Vice President of E-Enablement, Cable and Wireless.

Frank Getman is President & CEO, HoustonStreet Exchange.

Scott Andrews is CEO and Co-Founder, Sciquest.com.

Frank Florence is Vice President and General Manager B2B Business Unit, Interwoven.

Tuesday, November 13, 2:45 - 4:00pm
Lessons Learned From Consumer-Focused Companies

Mark Goldstein is X-President and Chief Executive Officer, Bluelight.com.

Patrick Byrne is Chief Executive Officer, Overstock.com.

Mark Staudinger is Vice President, Direct Media, EddieBauer.com.

Wednesday, November 14, 10:15 - 11:30am
Organizational Development: Structures Your Company Should Think About

Maryfran Johnson is Editor in Chief, Computerworld.

Gwen Hanna is Vice President, Organizational Development Consulting Practice, Ecnow.com, Inc.

Monica Luechtefeld is Senior Vice President of E-Commerce, Office Depot.

Ken DiPietro is VP Human Resources, Americas Business Unit, Dell Computer.

Wednesday, November 14, 1:15 - 2:30pm
E-Learning: The Way to Transition Your Employees, Customers and Partners?

Doug Nelson is President and Chief Executive Officer, ECMInstitute.com.

Peter Goettner is Chairman and Chief Executive Officer, DigitalThink,Inc.

Paula Moreira isVice President of E-Learning, New Horizons Computer Learning Center.

Wednesday, November 14, 2:45 - 4:00pm
Should Open Source Be Part of Your Technology Foundation?

Ghazi Benothmanghazi with Equity Research, Deutsche Banc Alex. Brown.

Dirk Hohndel is President, SuSE Linus, Inc.

Kevin Tate is Vice President of Global Markets, Fort Point Partners.

Steve Westmoreland is Chief Information Officer, VALinux Systems.

Knowledge Management Essentials
Program Chair: Dave Brown, President and CEO, Service Management International

Monday, November 12, 10:15 -11:30am
State of the Industry…and Vision of the Future

Paul Hagen is Senior Analyst, Forrester Research.

Ralph Barletta is CTO and Founder, Knoah Solutions.

Monday, November 12, 1:15 - 2:30pm
The Knowledge Engine: Understanding the "Heart" of Knowledge Management

Eileen Weinstein is Principal, Wireless Self Help, Inc. (WISH).

Tuesday, November 13, 10:15 -11:30am
Integrating KM and CRM: Creating the E-CRM Contact Center

Dave Brown is founder and CEO of Service Management International (SMI); a global management consulting firm focused exclusively on customer service/support. With over 25 years of operational management experience, including senior management positions at Amdahl, Adobe, and Broderbund, he is considered an expert in the area of process improvement and change management. Mr. Brown has published one book, "Optimizing Support Center Staffing," and over 20 magazine articles related to improving support operations.

Richard Barker is Principal Consultant, PriceWaterhouse Coopers.

Michael Charney is Vice President of Product Research, ServiceWare

Ivy Meadors is President and CEO, High Tech High Touch Solutions.

Tuesday, November 13, 1:15 -2:30pm
Strategic Planning: Developing a Road Map to Success

Joe Young is Senior Vice President of Solomon, Microsoft (Solomon Division).

Tom Brown is Vice President of Solomon, Microsoft (Solomon Division).

Tuesday, November 13, 2:45 -4:00pm
Selecting a Technology Partner: The Key to Success

Kevin O'Sullivan is O'Sullivan ,President and CEO, The Knowledge Company, Inc.

Wednesday, November 14, 10:15 -11:30am
Impact on Business Processes (Reengineering)

Michael Charney is Vice President Product Research, ServiceWare.

Wednesday, November 14, 1:15 -2:30pm
Change Management: Biggest Challenges and Best Practices

Dave Brown is founder and CEO of Service Management International (SMI); a global management consulting firm focused exclusively on customer service/support. With over 25 years of operational management experience, including senior management positions at Amdahl, Adobe, and Broderbund, he is considered an expert in the area of process improvement and change management. Mr. Brown has published one book, "Optimizing Support Center Staffing," and over 20 magazine articles related to improving support operations.

Tom Brown is Vice President, Customer Support, Microsoft, Solomon Division.

Carol Vega is Senior Vice President, Customer Support, Timberline Software.

Wednesday, November 14, 2:45 -4:00pm
Measuring Effectiveness and Determining ROI

John Moellering is Manager of TAC Web Services, Cisco Systems.

Customer Relationship Management Strategies
Program Chair, Aaron Zornes, EVP, Application Delivery Strategies, META Group

Tuesday, November 13, 10:15 -11:30am
Operational CRM: Transforming While Performing

Aaron Zornes is Executive Vice President, Application Delivery Strategies, META Group.

Tuesday, November 13, 1:15 -2:30pm
Analytical CRM: Fusing Analytics Into Customer Touchpoints

Sam Clark is Program Director, Application Delivery Strategies, META Group.

Tuesday, November 13, 2:45 -4:00pm
Lifestyle Computing: The User Takes Center Stage

Steve Kleynhans is Vice President, International, Web and Collaboration Strategies, META Group.

Wednesday, November 14, 10:15 -11:30am
CRM Technology: Instrumenting the Customer Relationship

Aaron Zornes is Executive Vice President, Application Delivery Strategies, META Group.

Wednesday, November 14, 1:15 - 2:30pm
Pervasive Collaboration: The Glue That Binds Relationships

Jack Gold is Vice President, Web and Collaboration Strategies, META Group.

Wednesday, November 14, 2:45 -4:00pm
Real-Time Marketing: Beyond Campaign Management

Sam Clark is Program Director, Application Delivery Strategies, META Group.

Thursday, November 15, 10:15 - 11:30am
Wrap-up: Your Keynote