The October 4-5, 2000 ECMsym.com was a great success! Thanks to all speakers, attendees and support staff that added their knowledge and input to create a great learning and networking environment.

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Purchase the audio Web cast of this Symposium.

Wednesday, October 4, 2000 (See Thursday's Schedule)

General Session:

8:30-8:45 Opening Remarks

• Mitchell Levy, ECMsym.com Symposium Chair

8:45-9:30 Opening Keynote Address: E-Commerce in the Year 2025

• Mitchell Levy, President, ECnow.com, Executive Producer, ECMgt.com

9:45-11:00 E-Commerce Management Foundation and Strategy

• Panel Chair: Mitchell Levy, President, ECnow.com, Executive Producer, ECMgt.com
• Alan Naumann, President and CEO, Calico Commerce
• Phil Levinson, Vice President of Business Development, Speedera Networks
• Mohit Mehrotra, Vice President and General Manager Corporate Services Interaction, American Express  
• Tim Dempsey, Chief Marketing Officer, Bowstreet

11:15-12:00 Enabling Rapid-Response Supply Chains

• Andrew Krainin, Senior Vice President, Marketing, Sameday.com

12:00-12:45 Luncheon Keynote Address: TBA

1:15-2:15 New Models in the New World

• Panel Chair: Atul Vashistha, Co-Founder and Team Leader, neoIT.com
• Bob Payne, President & CEO, SAQQARA
• Chris Rouse, Vice President, Marketing, Delano Technology Corporation
• Marty Gruhn, Vice President, Internet Business Solutions, Summit Strategies

2:30-3:30 Global Content is King

• Panel Chair: Jorden Woods, Chairman, Co-Founder and CTO, Global Sight Corporation
• Anita Ward, Managing Partner, Zefer
• Brad Husick, Vice President of Standards and Evangelism, Vignette
• Heidi Messer, President, Linkshare

3:45-4:45 Net Results: Web Marketing That Works

• Panel Chair: Bob Heyman, CEO, e-marketingpartners.com
• Leland Harden, Executive Vice President, Business Development and Strategies, Gift Certificates.com

5:00-5:30 Evening Keynote Address: The Internet Pitfalls: Providing Poor Customer ServiceFaster

• Robert Cross, President, Venture Capital Online

Thursday, October 5, 2000 (Back to Wednesday's Schedule)

General Session:

8:30-9:15 Morning Keynote Address: Morphing from a brick-and-mortar to a click-and-mortar company

• Mark Goldstein, President and CEO, Bluelight.com

Morning Track 1:

9:30-10:15 Best Practices in Implementation of an Online Customer Service Solutions

• Ashu Roy, CEO and Co-Founder, eGain Communications

10:30-11:15 Ensuring that Your Customer's Web-based Experience is Satisfying

• Panel Chair: Anita Ward, Managing Partner, Zefer
• Steve Larsen, Sr. VP, Marketing and Business Development, Netperceptions
• Nikhil Behl, Director of sales and merchandising, HPshopping.com

11:15-11:45 How to Turn Eyeballs into Revenue on the Internet

• Christopher Logan, CEO, Driveway

Morning Track 2: 

9:30-10:15 CRM in the E-Commerce Space

• Panel Chair: Robert LoCascio, CEO and Founder, LivePerson
• Punita Pandey, CEO and Founder, netCustomer

10:30-11:45 Is the Net/Vortex/Butterfly Market/Digital Marketplace Phenomenon Right for you?

• Panel Chair: Peter Ostrow, President and CEO, Testmart
• Mustafa Syed, VP Technology, VerticalNet, Chairman OneVC.com
• Peter Daley, Founder, VP of Strategic Alliances and Planning, BuildPoint Corp. 
• Richard Boyle, VP Engineering, Loopnet

General Session:

12:15-1:00 Luncheon Keynote Address: Leading the Business Transformation

• Scott Dietzen, Ph.D, CTO, E-Commerce Server Division, BEA Systems, Inc.

Afternoon Track 1:

1:15-2:00 Is your Site Ready for the Holiday Rush?

• James Roche, CEO and Co-President, Fort Point Partners

2:15-3:00 Developing an E-Business in Internet Time

• Thomas Burke, Director of ePlans Division, eBuilt

3:15-4:00 Are you Pretty Up Front and Ugly in the Back?

• Ken Campbell, CEO, Centegy

Afternoon Track 2:

1:15-2:00 What should your company do to prepare for M-Commerce?

• Mike Merril, CEO, ephones.com
• Steve Kruse, Chief Evangelist, Baltimore Technologies

2:15-3:00 Managing the Data Deluge

• Mark Kincaid, Vice-President,Network Engineering, StorageNetworks

3:15-4:00 Creating Effective SLAs with your ASPs

• Neil Gardner, Vice President of Technical Operations, Navisite

General Session:

4:15-5:00 Wrap-up Session

• Panel Chair: Mitchell Levy, President, ECnow.com, Executive Producer, ECMgt.com
• TBD

5:00+  Individualized Consultation

• Panel Chair: Mitchell Levy, President, ECnow.com
• TBD

Back to Wednesday's Schedule (Oct 4, 2000) 
Back to Thursday's Schedule (Oct. 5, 2000)

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