Staffing, Insourcing and Outsourcing: Managing Your E-Commerce Partners (CTGE 443H)

NOTE: Fall 2003 was the last semester of the
Enterprise and E-commerce Management Program

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Staffing, Insourcing and Outsourcing: Managing Your E-Commerce Partners (CTGE 443H)

Building a Web team, outsourcing and even insourcing (working inter-departmentally) present special challenges to the e-commerce manager. In this course, you receive a broad introduction to the unique challenges of e-commerce staffing, outsourcing and insourcing, as well as the business issues that must be addressed to meet these challenges.

Explore this topic from soup-to-nuts, including:

• Assessing needs: deciding whether to staff or oursource
• Building a Web team that meets your business goals
• Finding quality people and vendors
• Working interdepartmentally (insourcing)
• Managing contracts, delivery and quality fulfillment
• Staying on schedule and within your budget
• Bringing outsourced endeavors in-house successfully

Learn through discussion of real-world solutions to hiring and staffing, case studies and business issues. Suggested reading: the instructor will provide reading materials.

Prerequisites: this is a management courses and does not require hands-on knowledge of technologies is required.

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