E-Commerce and Change Management (CTGE 443L)

NOTE: Fall 2003 was the last semester of the
Enterprise and E-commerce Management Program

Checkout books from Happy About® Have a book, white paper, case study, written for you or a blog, or community of interest created and maintained (Quick2Publish™)   or the Silicon Valley Executive Business Program   Web HappyAbout.info

E-Commerce and Change Management (CTGE 443L)

Learn the tips and tricks that are used to make this happen in a number of different companies that focus on the value-added chain (process) of either material or labor. Interactive discussion supported by team exercises and presentations demonstrate the issues and methods required to make process changes required to support e-commerce. Topics include:

• Goal setting for e-commerce
• Strategic Alignment Roadmap and goal setting
• Identification of "as is" and "should be" process performance
• Identification of key barriers and their impact on process improvement
• The change management process
• The use of measurements to reinforce the change process
• The alignment of the key processes required to support e-commerce

Who should attend: People who need to understand how to transform a non-e-commerce business to one that uses e-commerce to satisfy its customers.

Prerequisties: understanding of e-commerce and a wide understanding of how business processes work.

SJSU ECM Program | SJSU Program Highlights | SJSU ECM Faculty | SJSU ECM Courses