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Global E-Commerce: Taking your Business Global on the Web (CTGE 443N )

NOTE: Fall 2003 was the last semester of the
Enterprise and E-commerce Management Program


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Global E-Commerce: Taking your Business Global on the Web (CTGE 443N )

Today close to 60 percent of the online population lives outside of the United States. Surveys in both Europe and Asia indicate that the largest barriers to communication on the Web are due to language and culture. In addition, Forrester Research indicates that business users are three times more likely to buy and linger twice as long at Web pages in which they are addressed in their own language. As a result, a multilingual and multicultural Web presence is imperative for those companies that want to tap into the projected $1.2 trillion global e-commerce market, 37 percent of which will originate from outside the U.S. ($450 billion) by the year 2001.

Global E-Commerce: Taking your Business Global on the Web focuses on developing sustainable global e-commerce strategies. Examples are drawn from both the buy and sell side, business-to-business and business-to-consumer from both small and large companies. You walk away with a better understanding of how to make your site global. Topics include:

  • What are the basic elements of a global on-line business?
  • Global e-commerce market trends and forecasts
  • Introduction to globalization, basic terms and concepts
  • Introduction to internationalization and localization, terms and concepts
  • The top 10 do's and don'ts for promoting sustainable global e-commerce
  • Cultural, monetary, taxation, fulfillment, and linguistic differences around the world
  • The importance of a coherent Global, Regional, and Local strategy
  • Architecting your processes for sustainability
  • Metrics for defining the correct strategy for your business : both near and long term
  • The critical components necessary for successful global e-commerce development
  • Examples of successful global e-commerce strategies
  • Differences between small and large company strategies
  • The trials and tribulations of working with Overseas offices
  • Why maintainability is key
  • Building on your success : scalability and the unknown
  • Explore the applications key vendors are providing today
  • Stories from the front : Guest lecturers

Who should attend: Professionals looking to understand the strategy, infrastructure and processes necessary for sustainable global e-commerce; not just implementation, but the ongoing management and evolution of global e-commerce within companies.

Activities: Interactive discussion drawing both positive and negative examples from those in attendance. Class exercises both onsite and between classes followed by group presentations in class. Active use of online resources provides tools that you can use well beyond the course.

Prerequisites: at least three years of business experience, significant access to the Web for both e-mail and surfing, desire to understand how global e-commerce impacts all aspects of companies, not just how to implement a tactical solution.

Reading Materials: online resources available at the following address: http://www.globalsight.com/resource_center/  


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