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San Jose State University Professional Development Electronic Commerce Management (ECM) Certificate Program

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Using Customer-Focused Marketing to Drive Positive ROI (CTGE 443P, CEUs: 0.6)

NOTE: Fall 2003 was the last semester of the
Enterprise and E-commerce Management Program


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Using Customer-Focused Marketing to Drive Positive ROI (CTGE 443P, CEUs: 0.6)

Banners don't work, e-commerce is dead, Web advertising is yesterday's news. Right? WRONG! Consumers are spending twice as much time online than they are reading the newspaper. 78% of ALL people with Internet access research, compare products and get specific location information ONLINE PRIOR to making a buying decision. Learn the right online vehicles to help increase your ROI, obtain new customers, increase brand awareness and drive product.

In this course you will learn how to produce powerful results in your current or future business by leveraging consumer trends on the web to impact your bottom line. Whether you work for a big company, own a small business or thinking of owning your own business this course is for you.

This course will show you:
  • Where consumers are spending their time by media type and what are their behavior patterns are
  • Effective strategies which combine tried and true offline marketing strategies with the latest web marketing methods
  • Case studies: Real life examples of how advertisers used the web to compliment their existing offline programs
  • Examples of ROI (Return on Investment) driven web programs and how to calculate ROI
  • The importance of multiple and cross platform advertising

Through case studies, research examples, and interactive discussions we will identify the ways that the web can help you get more customers, increase brand awareness, create a brand, and drive products. Be prepared to have an active discussion and bring some real life examples of your marketing needs to the class.

Who should attend: Marketing executives interested in their own futures, novices with smarts looking to break in, Internet executives wishing to gain an understanding of the marketing side of their businesses and anyone else looking to understand the implications of the Internet on marketing and advertising as we know them.

Reading Materials: online resources as well as books are furnished and recommended during class.

 


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